FAQ's
General Questions
You can make the payment through PayPal or Credit Card. We use SSL secured Check out so you can make the payment without any worries.
You can go through our size chart to know your size. Still if you have any problems regarding the size, no worries. You can leave us a message that you’re unsure about the size at ………………….and our support agent will assist you in getting a perfectly fitted jacket.
We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange. Regular Orders within 30 days of delivery for a full refund or exchange. Personalized or other customized product may not be returned for refund or exchange under any circumstances.
Yes, of course. You can select “Made to Measure” in size options and can provide your body measurements. In case you’re unsure of your body measurements then you can select “I am not sure, I’ll provide measurements later on email“ and place the order without any hesitation.
Once your order is placed, our customer support representative will get back to you and will guide you on taking your correct measurements.
All our regular orders are usually shipped within 5-10 business days. However, it can take up to 20 business days for your item to be shipped.
We strive to minimize fulfilment time for our custom orders as well and usually dispatch made-to-measure orders within 2-4 weeks and bespoke orders within 8-12 weeks. However, due to different nature of all custom orders, it can sometimes take more or even less than the estimated time.
Once the order is shipped, it usually takes 3-5 business days for the items to be delivered to your doorstep.
Yes, Free Shipping applies to Netherland only. Other countries where we ship vary in shipment charges.
You can always check your order status. To check this, all you need to do is go to the Track-order Page and Enter your Order Id & Last Name to check the actual state of your order.
Your tracking link will be able to provide up to date information on the status of your order.If your estimated delivery date has passed and you haven’t received your order, feel free to write us at Order@theapcocollection.com
We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault, please contact our Customer Care team with:
- The order number
- The faulty item’s name and number
- A description of the fault (along with the pictures)
We’ll get back to you within 24 hours and once the details have been verified, will send you a replacement item as quickly as we can.
Your payment may have been declined due to any of the following reasons:
Incorrect billing address and phone number:
Make sure that the billing address listed in your account matches that associated with your payment method.
Credit card limit reached:
Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.
Credit / Debit Card Number:
Make sure that the credit card or debit card number is correct and up-to-date.
Credit / Debit Card Expiration date:
Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.
PayPal account out of funds:
Make sure funds are available in your PayPal account if Paypal is listed as your payment method.
Custom Orders
Yes, you can get literally any type of jacket custom made from us. You can share any picture or design for reference and write the description of your jacket in the Custom Order Form.
Absolutely Yes! It all starts with leather, over the years we have become experts in leather, getting it made from one of the finest tanneries of the world. Our core proposition is best quality leather that ranges from Lambskin, Sheepskin and Goatskin to Buffalo-hide and Cow-hide. We have the experience of making jackets in over 200 different leather articles differentiated by type, pattern, colors, shades & thickness.
Yes, where our core strength is leather, we also make custom orders in other fabrics like cotton, polyester, satin, wool and other fabrics.
We are committed to get you your perfect jacket in the first go. We share the actual pictures of your custom order before dispatching it to minimize the return rate. However, if your custom order doesn’t fit you well, we do the first alteration free of cost. Furthermore, customers would have to pay for shipping the jacket back to us.
We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else
We strive to minimize fulfilment time for custom orders and usually dispatch within 8-12 weeks. However, due to different nature of all custom orders, we do not have a pre-specified fulfilment date. Customers, while discussing their custom orders can ask for a delivery date from the Customer Support Agent. For orders with deadline, we encourage customers to communicate their desired delivery date to the CS agent before placing the order.
ORDERING & DELIVERY
For more information about the package services of The Apco Collection you can visit the The Apco Collection website.
After placing your order, you will receive an email with the track&trace details as soon as these are available. If you see anything out of the ordinary, please send an email to order@theapcocollection.com. We will inform you about the order status as quickly as possible.
Once you have placed the order and it has been processed, The Apco Collection will receive a confirmation. We will process your order after this confirmation. This often happens within 1-3 working days.
All delivery costs can be found at the checkout. The costs differ per country.
We strive for the following delivery times:
- The Netherlands: delivery within 1-3 working days by Courier.
- Delivery Charges and Time may vary as per Country.
Please note: Due to the pressure during the sale period the delivery time may deviate from standard regulation.
Please note: Due to the pressure during the sale period the delivery time may deviate from standard regulation.
The Apco Collection uses Courier for shipments to the Netherlands and other countries. For more information about Courier’s parcel service we refer you to the Courier’s website.
You will receive the track & trace link as soon as it is available. In this way you can keep track of your shipment yourself. Do you see anything unusual? Contact us by email at
contact@theapcocollection.com. We will let you know the status of your order as soon as possible.
Your package can be followed from the moment the driver has registered his route of the day. The code is (usually) operative after 12 hours after you have received it.
Your package may have been delayed by the carrier. We therefore advise you to take a good look at the track and trace code first. This code indicates at what time the package will be delivered.
If the track and trace code indicates something strange, please contact our customer service via Email
contact@theapcocollection.com.
You can contact us by email. You can mail us your complaint to
contact@theapcocollection.com. After receiving your complaint we will inform you about our complaints procedure.